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Frequently Asked Questions (FAQ)

Our day hospices at Serangoon and Marsiling operate from 8.00am to 5.30pm. Oasis@Outram operates from 7.00am to 7.00pm. All our day hospices are open Mondays to Fridays, and closed on weekends and public holidays.
Yes, to and fro transport is provided at no charge for our patients. Do check with our centre staff for more details on the available passenger pick-up timings.
Yes, our medical team will help patients manage their pain and other symptoms. The initial assessment of the patient will be conducted by the day hospice supervisor on his/her first visit to our day hospice.

Subsequent medical reviews will be carried out by our nurse or doctor once every six weeks, or more frequently, depending on the patient’s medical condition. A session with our physiotherapist will also take place during the second or third visit.
Our day hospices are not rehabilitation centres. We conduct physiotherapy sessions twice a week to help our patients improve on at least one of the six Activities of Daily Living (ADLs). On top of that, our physiotherapists carry out periodic assessments for each patient at a frequency that is dependent on his/her physical conditions.
Admission to our day hospice is strictly by referral only. The patient has to be referred to us by their primary doctor from the hospital or private clinics, using this common referral form. They can also be referred to us by their primary nurse from our home hospice care team.
Our day hospices serve patients with life-limiting illnesses who do not require 24-hour nursing assistance. This service is provided at no charge regardless of age, religion, ethnicity, nationality and financial status.
We seek to provide holistic care aimed at improving the quality of life for each patient. A wide range of activities that look into the physical and psychosocial well-being of our patients are conducted at our day hospices. Some activities include: pet assisted therapy, haircut services, themed events, arts and crafts, music therapy etc.

We are also supported by an extensive network of volunteers who organise innovative programmes and outings to engage our patients meaningfully, under the supervision of our staff.
No, we do not provide ambulance service.
No, we do not. However, our doctors can issue prescriptions for patients who run low on their medications. We may supply common ones, such as paracetamol, to patients who need them. This is dependent on the availability at our respective day hospices.
Yes, we do all of the above. However, we do not carry out clinical procedures such as changing of NGT/PEG tubes, tracheostomy or PCN tubes.