On 1 September 2020, HCA Hospice was awarded the Data Protection Trustmark (DPTM) Certification by the Infocomm Media Development Authority (IMDA) of Singapore in recognition of our sound practices in responsible data collection, handling and disclosure.
At HCA Hospice (HCA), we are committed to protecting and respecting your personal data in accordance with the Personal Data Protection Act 2012 (the “PDPA”) and our personal data protection policy.
By volunteering or providing your personal data to HCA, it will be deemed that you have agreed and consented to the collection, use and disclosure of your personal data by and amongst HCA and the HCA Entities in the manner set forth below. For purposes of this notification, “HCA Entities” includes HCA Hospice and any other organisation(s) authorised and established by HCA Hospice for the sole purpose of carrying out the obligations of HCA under the name “HCA Hospice ”, including without limitation the Healthcare Services (as defined below).
HCA may use, collect and disclose the personal data for the purposes mentioned above. If you are unable to provide your consent, we will not be able to provide the intended services or information you are requesting for (if any). We also would like to inform you that the disclosure of personal data to us is voluntarily.
We may also collect, use and disclose personal data where required or permitted by laws or regulations or under the exception of PDPA binding on HCA for any purpose.
We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
Please fill in the request for personal information form here (click on the hyperlink to download the form) and submit your request through the following platforms:
We will respond to your access or correction request as soon as reasonably possible, or within thirty (30) calendar days from the date we receive your request. If we are unable to do so within 30 calendar days, we will let you know and give you an estimate of how much longer we require. If we are unable to provide you with any personal data or make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
You also have the right to withdraw any consent that you have given to us. Please let us have any notice of withdrawal in writing, indicating your instructions clearly.
If you withdraw your consent for the collection, use or disclosure of your personal data, we will put the withdrawal into effect within thirty (30) working days of your request. Please note that, after we successfully process your withdrawal request, we will not be able to assist you with the services or purposes which is affected.
Please fill in the request for withdrawal of consent form here (click on the hyperlink to download the form) and write to our Personal Data Protection Officer for the above mentioned purposes through the following platforms.
HCA protects personal data against loss or theft, as well as unauthorised access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal data, regardless of the format in which it is held.
In the event of a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and, if appropriate, report this breach within 3 calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.
We reserve the right to modify or change this notification at any time. This notification may be amended in tandem with changes in the legislation.
The Personal Data Protection Officer
705 Serangoon Road Block A #03-01
@Kwong Wai Shiu Hospital
Email: [email protected]