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As a registered charity and an Institution of a Public Character (IPC), HCA is strongly committed to adhering to best practices and promoting a culture of accountability. Robust frameworks and protocols related to governance and reporting are closely adhered to, to assure stakeholders and the public, that HCA is a responsible and accountable organisation that utilises its funds and resources correctly and wisely.

Annually, HCA also compiles and submits the Governance Evaluation Checklist in the Charity Portal at www.charities.gov.sgHCA also has in place the following policies and practices:

Board Governance

Under the guidance of our Board, HCA is committed to ensure that the organisation is effectively governed and managed, supported by appropriate functions, policies and processes. We remain steadfast to continually improve our governance and management practices to remain accountable and transparent to our stakeholders as a responsible IPC.

The Board and the management of HCA firmly believe that a genuine commitment to uphold high standards of corporate governance is key to the sustainability of HCA’s mission and vision to provide end-of-life care to the community.

Board Committees

HCA’s Board is supported by various Board Committees with stipulated specific functions to facilitate the discharge of its duties. Each Board Committee operates within its terms of reference which is approved by the Board. A list of all Board Committees, their respective duties and members can be accessed here.

Conflict of Interest

HCA adopts a Conflict of Interest policy and puts in place operating procedures to avoid and manage situations of actual or perceived conflicts of interest. The Conflict of Interest Policy and Declaration is read and understood by the members of the Board, Board Committees and employees upon appointment or employment and on an annual basis thereafter as an acknowledgement of having understood the policy. They are expected to declare such interests at the earliest opportunity, abstain from decision-making and not vote or participate in matters where they have a conflict of interest.

Whistleblowing Policy

HCA is committed to uphold high standards of corporate governance towards all groups of stakeholders and has a whistleblowing policy that sets out avenue for legitimate concerns to be objectively investigated and addressed. All individuals shall be able to raise concerns regarding possible improprieties and obstructive actions within the Organisation that are fraudulent, unlawful and/or detrimental to the interest of the Organisation in a responsible and effective manner without fear of reprisals or victimisation. Disclosure should be made in good faith, with no malicious intent and/or for personal gain.  

Whistle blowing reports may be submitted to the Chairperson or Chief Executive Officer and the Audit and Risk Committee serves as the independent party to review whistleblowing matters. All whistleblowing reports will be treated with the strictest confidence and investigated independently.

Data Protection Policy

HCA is committed to protecting and respecting personal data in accordance with the Personal Data Protection Act 2012 (the “PDPA”) and our personal data protection policy. On 1 September 2020, HCA Hospice was awarded the Data Protection Trustmark (DPTM) Certification, by the Infocomm Media Development Authority (IMDA) of Singapore in recognition of our sound practices in responsible data collection, handling and disclosure. Please click here to read more about our Data Protection Policy.

If you have any feedback or queries in relation to the protection and retention of your personal data, you may also write to our Personal Data Protection Officer. We will look into your feedback or queries and will provide you with a response within three (3) working days. You may write to our Personal Data Protection Officer at the address below:

The Personal Data Protection Officer
HCA Hospice
705 Serangoon Road Block A #03-01
Singapore 328127
Email: [email protected]

Environment, Sustainability and Governance

HCA is committed to living up to its responsibilities as one of the key leaders of palliative care in Singapore. We take immense pride in anchoring our charitable operations to sound Environmental, Social and Governance (ESG) principles and best practices, and strive to address ESG risks and the impact of our operations in a manner consistent with our values.