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Governance

As a registered charity and an Institution of a Public Character (IPC), HCA is strongly committed to adhering to best practices and promoting a culture of accountability. Robust frameworks and protocols related to governance and reporting are closely adhered to, to assure stakeholders and the public, that HCA is a responsible and accountable organisation that utilises its funds and resources correctly and wisely.

Annually, HCA also compiles and submits the Governance Evaluation Checklist in the Charity Portal at www.charities.gov.sg.

Whistleblowing Policy

HCA does not tolerate any malpractice, impropriety, statutory non-compliance or wrongdoing within the charity. We encourage staff of the organisation and external parties to voice out legitimate concerns, about the practices of the organisation or our personnel, in a responsible manner, without fear of reprisal or victimisation. Whistleblowing reports may be submitted to the HCA’s Chairperson or Chief Executive Officer and will be treated with the strictest confidence and investigated independently.

Concerns may be raised and submitted to

Nature of WhistleBlowing Feedback By post/hand By email
Concerning CEO or MD

Private & Confidential

Attn: Chairperson

HCA Hospice

705 Serangoon Road Block A #03-01
@Kwong Wai Shiu Hospital,
Singapore 328127

[email protected]
Concerning HCA Matters or for all other HCA staff

Private & Confidential

Attn: Chief Executive Officer

HCA Hospice

705 Serangoon Road Block A #03-01
@Kwong Wai Shiu Hospital,
Singapore 328127

[email protected]
Ch

Data Protection Policy

HCA is committed to protecting and respecting your personal data in accordance with the Personal Data Protection Act 2012 (the “PDPA”) and our personal data protection policy.

On 1 September 2020, HCA Hospice was awarded the Data Protection Trustmark (DPTM) Certification, by the Infocomm Media Development Authority (IMDA) of Singapore in recognition of our sound practices in responsible data collection, handling and disclosure. Please click here to read more about our Data Protection Policy.

If you have any feedback or queries in relation to the protection and retention of your personal data, you may also write to our Personal Data Protection Officer. We will look into your feedback or queries and will provide you with a response within three (3) working days.

You may write to our Personal Data Protection Officer at the address below:

The Personal Data Protection Officer
HCA Hospice 
705 Serangoon Road Block A #03-01
@Kwong Wai Shiu Hospital
Singapore 328127
Email: [email protected]

For general information about PDPA, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg

Conflict of Interest

HCA has a Conflict of Interest Policy and operating procedures in place, to avoid and manage situations of actual or perceived conflicts of interest. The Policy is read and acknowledged by each member of the Council, HCA management and its employees, upon appointment, annually and whenever there are circumstantial changes, during the term of office. In the event a conflict-of-interest situation arises, full disclosure must be made and the concerned member must abstain from any discussion and voting on the matter. To avoid any conflict of interest or any conflict in roles, current employees of HCA are not allowed to be members of the HCA Council. In addition, Council members are not paid for their services.

HCA also has in place the following policies and procedures: