You are responsible for providing support to the multidisciplinary clinical team in the administration of patient records and registration of caregiver training programme as part of HCA’s palliative care support programme. You will make home visits to obtain personal documents of caregivers, follow the guidelines on administering means testing for patients and submit the results of means testing to MOH. You will also assist in conducting patient feedback surveys and collating caregivers’ feedback in the patient care system.
The scope of work will generally encompass the following duties:
- Perform all administrative duties for home hospice patient records, including setting up of new files and closing of files
- Lend a listening ear to patients and their family members, and alert the clinical team when patients or their family members have any social problems or needs e.g. bereavement and grief counselling
- Conduct means testing interviews with patients’ family members, including assessment of household income, computation of MOH subsidies and obtaining necessary documentation from them
- Administer any subsidies given to patients e.g. MOH, NCSS, NTUC Income, DPS, IDAPE
- Open a new case file for every registered patient and make the first phone call to introduce HCA services
- Check to ensure accuracy and confirm the home visit records provided by the doctor, nurses and the psychosocial services team
- Conduct the customer satisfaction survey with patients and collate their feedback
- Perform audit checks of all closed files to ensure that all visits are recorded, forms are correctly filled in by the clinical team and signed
- Provide regular weekly/ monthly reports
- Support the coordination and preparation of the Caregiver Training Programme at the Satellite Centres
- Support the Sunflower Remembrance events and other bereavement programmes
- Any other duties as assigned
