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A Day in the Life of a Day Care Supervisor
27 June 2017

We take a glimpse into the daily routines of Jocelyn, Kang Le’s Day Care Supervisor. 

For HCA’s day care patients, the two centres are symbolic of home. The HCA Day Care Centre at HQ and the HCA-Kang Le Day Care Centre in Marsiling are sanctuaries of warmth, friendship and love.

THE ART OF LIVING GROUP GUIDES THE PATIENTS THROUGH SIMPLE EXERCISES.

There is never a quiet moment — the passing hours are filled with delightful chatter amidst art and craft, mah-jong and light exercises. Different volunteer groups often visit to prepare lunch for the patients, or to guide patients through various hands-on activities.

For Jocelyn Chua, each day begins with a review of patient records and new referrals.

A nursing veteran with decades of experience in various areas including midwifery and paediatrics, she had joined HCA as a senior palliative care nurse last November. “It’s like coming full circle, from paediatrics to palliative care,” Jocelyn says with a smile.

JOCELYN EXAMINES A PATIENT IN THE CONSULTATION ROOM.

Palliative care is an area of specialisation close to Jocelyn’s heart. “My mother has terminal cancer,” she shares. “We were considering in-patient hospice care for her, but I decided to care for her on my own.”

Building Relationships

As Day Care Supervisor, Jocelyn’s work goes far beyond attending to the medical needs of her patients. She provides psychosocial support to the patients as well, often asking after their family matters and any worries they may have.

The trusted relationships she builds with the day care patients are an integral part of the homely and nurturing environment of HCA’s Day Care Centres.

“The patients often tell us about their concerns and what goes on at home,” Jocelyn shares. “These details usually come up during consultations and at lunchtime.”

JOCELYN WITH SENIOR DAY HOSPICE ASSISTANT JOSEPHINE ANG.

Jocelyn oversees the team at Kang Le, a cheerful, dedicated group of individuals who tirelessly attend to the needs of the patients. Depending on the attendance for the day, she also plans the logistics of transport for the patients, a two-way arrangement that ensures they are picked up from home and taken back from day care safely.

The light-hearted banter between the staff members is testament to the cohesiveness of the team, with a collective objective to serve the needs of patients with life-limiting illnesses.

Juggling numerous priorities

There is hardly a quiet moment in Jocelyn’s day. In between making phone calls to patients and updating patient records, she also bustles about the premises, attending to various groups of volunteers who visit the centre.

JOCELYN GUIDES A PATIENT THROUGH PHYSIOTHERAPY.

Physiotherapy and light exercises are a regular feature at Kang Le, to improve the dexterity of the patients, some of whom have been afflicted with illness-related deterioration. Jocelyn often joins in on these sessions, carefully guiding the patients through exercises such as simple stretches and flexes to ensure they are doing them correctly.

The warm, unassuming lady is all smiles when she talks about her new role. “Transitioning from home care, there is plenty for me to pick up, but it’s been very fulfilling,” Jocelyn shares.