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Six HCA winners at the AIC ILTC Excellence Awards
27 October 2014

We’re proud to announce that Assistant Satellite Managers Ng Wan Ru and Amy Lim, as well as our Triage team, have been recognised at AIC’s ILTC Excellence Awards this year.

The ILTC Excellence Awards recognises and celebrates the contributions of individuals and project teams to the ILTC sector. Awardees have demonstrated exemplary performance, in the areas of clinical and service quality, or productivity and innovation.

The inaugural ILTC Excellence Awards 2014 ceremony was held in conjunction with the ILTC Quality Festival 2014, on 10 October 2014. The Guest of Honour of the event was Parliamentary Secretary, Ministry of Health & Ministry of Transport, Associate Professor Muhammad Faishal Ibrahim.

Here’s a snapshot of the winners from HCA – and why they won.

1) Ng Wan Ru (Service Quality Award – Gold)

NG WAN RU, ASSISTANT SATELLITE MANAGER, JURONG SATELLITE.

Well-known among her patients for her comforting presence and charming personality, Wan Ru has proven herself to be an exemplary nurse. Besides this, Wan Ru is also a natural leader who inspires her team with optimism and enthusiasm. She lends help to her colleagues without hesitation, readily walking the extra mile to journey with complex and challenging cases.

2) Amy Lim (Service Quality Award – Gold)

 

AMY LIM, ASSISTANT SATELLITE MANAGER, JURONG SATELLITE.

Amy constantly pushes professional and personal boundaries by asking herself, “Am I making any difference to my patient’s quality of life?” Amy is deeply passionate about her work, and is always determined to fulfill the needs of her patients. She is also involved in supporting research projects with external institutions.

3) Senior Manager, Nursing Angela Tan, Triage Nurses Tang Sook Pheng & Elaine Koh (Good Practice Awards – Productivity and Innovation – Merit)

FROM LEFT: TRIAGE NURSE ELAINE KOH, SENIOR MANAGER, NURSING ANGELA TAN, AND TRIAGE NURSE TANG SOOK PHENG.

Before the triage service came into the picture, our nurses struggled with the difficulty of coping with questions and calls from different patients and caregivers, even as they juggled their home visits through the day. This led to poorly recorded call logs, as well as a lowered productivity and professionalism during the visits.

Senior Manager, Nursing Angela modelled the triage services after a similar helpline in Australia. Triage nurses Elaine and Sook Pheng are equipped to attend immediately to a majority of inquiries and concerns, and also handle the administration of recording the calls. Ever since, nurses have reported greater contact time, productivity, and better morale after the specialised role was created.

Leave a message of congratulations or encouragement for our staff by emailing communications@hcahospicecare.org.sg!